After the sale: deal room, payment, delivery and ratings
The moment an item is sold, whether by auction, Dutch acceptance, Buy Now or an accepted offer, AuctionHub opens a deal room for the buyer and the seller. Everything that follows happens there: agreeing how to pay and how to deliver, the handover, and the ratings afterwards. The platform itself handles no money and ships nothing; it keeps the record.
The deal room
Open Messages. On the left are your deal rooms, one per sale, with unread counts; in the middle the conversation; on the right the item, the price, the other party and the terms. There is no other messaging on AuctionHub: you can only talk to someone you have a deal with, so nobody is contacted by strangers.
Both parties see what the other allowed in their privacy settings: the phone number and e-mail address if shared, otherwise just the display name and ratings. The listing page shows the buyer's name to the seller and vice versa.
Agreeing payment and delivery
- Either side opens Propose terms and chooses a payment method (bank transfer, cash on pickup, cash on delivery, PayPal, card, other) and a delivery method (buyer picks up, personal handover, postal service, courier, other), adds the shipping cost, the delivery address if needed, and notes.
- The other side accepts or declines. Declined terms stay visible; propose again with the changes you discussed in the thread. Only one proposal is open at a time.
- Once terms are accepted they are on record for both. Pay and ship as agreed; use the thread for tracking numbers, bank details and questions. Do not let it drift: 3 days after the sale the seller may cancel a deal that is still not completed (see below).
Agree the details that matter before money moves: who pays shipping, how the item is packed, when it will be sent, and how you will confirm receipt. For valuable items, prefer traceable payment and insured, tracked delivery, or a personal handover.
Rating each other
After the deal each party may rate the other once: positive or negative, with a short comment. Ratings are public on the profile with counts and a positive percentage, split by the role in which they were earned (as seller, as buyer). They are meant to be truthful; abusive or unrelated ratings may be removed.
When the buyer does not complete
If the deal is still not completed 3 days after the sale, whether because no terms were agreed or because agreed terms were not honoured, the seller may cancel the sale from the deal room. The cancellation carries a rating of the buyer, positive (no fault, for example a genuine misunderstanding) or negative, with a comment; it is shown on the buyer's profile as a cancelled deal. The deal room closes but stays readable, and the buyer may still rate the seller.
For an auction, the seller can at the same time offer the item to the next-highest bidder at that bidder's own maximum bid. The runner-up is notified and has 48 hours to accept; on acceptance a new deal room opens. If nobody accepts, the seller can relist the item.
Where to find it all
- Account › Orders: everything you bought, with a link to each deal room.
- Account › My listings: everything you sold or are selling.
- Account › Notifications: new messages, proposed and accepted terms, ratings received, cancellations and second-chance offers.
- Your public profile (/user/…): your ratings, cancelled deals and live listings as others see them.